How To Inform Your Building of Elevator Downtime

elevator maintenance

Everyone knows the inconvenience of an out-of-order elevator. Walking up and down several flights of stairs to get from one floor to another may be difficult for clients, employees, or visitors. However, it’s important for property managers to continue with regular maintenance or repairs when needed. Make sure to let passengers know about pending elevator down time to ensure everyone’s safety.

Notify Your Building in Advance

You should never surprise riders with elevator downtime. If the elevators are down for scheduled maintenance, give notice so everyone has time to prepare. Since you can’t always notify them in advance, make sure to provide them with a time frame for the elevator to be live again. It may be tempting to be optimistic with your estimate, but be realistic with the time frame when the repairs will be finished. You do not want them to be angry with you for the elevator being down longer than expected.

Give Your Building a Reason

Never leave the elevator’s problem a mystery. Explain why the elevator is out of service and what you plan to do to fix it. For example, if your elevator is under inspection, be specific about it. In addition to a reason for the elevator’s downtime, let riders know what they can do instead. If you have other elevators in the building, let them know to use them instead or take the stairs.

Show Understanding and Explain the Expected Result

Always apologize or mention that you understand how inconvenient the downtime is. Let them know you’ll do what you can to accommodate them and leave a contact number for questions. In addition, reassure them that the elevator will be safe when the repair or maintenance work is finished.

No one likes elevator outages, but you can escape the likelihood of complaints when you give your clients, employees, or guests notice of the downtime. At Puget Sound Elevator Company, we understand how important it is for your elevator to be up and running. Contact us today by calling 455-800-8256 or emailing us for assistance with your elevator.

Impress Your Clients with a Smooth Elevator Ride

smooth elevator ride

Everyone has experienced a poorly functioning elevator. From long wait times to unappealing lift cabs, it can affect how a client or future worker experiences your building. That’s why it’s important to make sure that your elevator is functioning at peak performance. No business or property wants to be liable for any mishaps because their elevator malfunctioned.

So, you owe it to your building and employees to make sure your elevator system is always working as it should. This will keep the patrons who use the system happy and make it more likely that they will continue to use your elevator over the stairs.

Key Steps to Please Elevator Riders

While we are not licensed psychologists, at Puget Sound Elevator Company, we know the importance of a smooth-running, reliable, safe, and clean elevator system. Some elevator users might even have a fear of using the elevator, based on a bad experience or for personal reasons. This is why our maintenance programs keep a close eye on all mechanical matters and focus on preventing these issues:

  • Elevator breakdowns that interrupt service
  • Unpleasant creaking and straining noises
  • Unappealing sights such as the look of wear and tear
  • Unpleasant smells that indicate poor cleaning practices
  • Unusual vibrations that cause a lack of confidence in riders

Proven Methods to Showcase Quality

With regular maintenance by licensed elevator professionals, you can easily avoid major repairs. It also helps to have someone clean and polish the elevator cabin daily. With the appearance of quality and the removal of performance problems, most riders will delight in taking a trip aboard a well-maintained elevator.

At Puget Sound Elevator Company, keeping up a smooth elevator is what we know best. With over 80 years of experience maintaining commercial elevators in the Seattle area, our team of elevator specialists always puts our customers first. So, make sure to contact us today at (360) 548-3895 to get your elevator evaluated!

Avoid the High Cost of Lacking an Elevator Maintenance Plan

If you’re like most companies, you may not think about your elevator until something goes wrong. At Puget Sound Elevator Company, we understand how costly surprise repairs are for your business. Regular maintenance plans can save your business money in the long run.

The Disadvantages of an Elevator Without a Maintenance Plan

Without a plan, any elevator issues may go unnoticed until the problems become massive. Last-minute repairs are expensive, inconvenient, and may cause downtime for your business.

Here are some examples of how costly your repairs may be without a maintenance plan:

         Code violations: Code violations may come with heavy penalties and fines. When we maintain your elevator, we also ensure that it is up to code.

         Service calls: When you request a service call, some elevator companies will charge you as much as $300 an hour for the service. In emergencies, it may cost you even more. Maintenance plans prevent service calls of this nature.

         Full modernization: Without routine service, modernization may cost you between $150,000 and $1,000,000. When you do not maintain the elevator, you are more likely to have to fully modernize at once. This includes replacing the motor and piston.

The Advantages of a Maintained Elevator System

Maintenance contracts for small elevators may cost about $3,500 to $5,000 yearly. For high-rise buildings, it costs approximately $8,000 to $10,000 annually. Your exact costs depend heavily on your building and maintenance contract.

When we regularly maintain an elevator, we notice longer lifespans. Maintained elevators may last up to 20 years longer than more neglected equipment.

When you have a plan, regular maintenance issues become less of a hassle. For example, worn cables, electronic glitches, hydraulic system ruptures, or malfunctioning doors are recognized quickly and solved without a problem.


If you have a commercial elevator, a maintenance plan is critical to your equipment’s lifespan. At Puget Sound Elevator Company, we specialize in installation and modernization in the Puget Sound area. Contact us today for more information about elevator maintenance!

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