If circumstances have put you in the market for a new elevator service provider, it may be time to evaluate and compare the elevator companies in your area that can better serve you. Although seeking referrals from other building owners or checking online reviews is a great place to start, remember your commercial property is unique in terms of size, location and equipment. As you contact each business, ask questions and keep notes on important requirements.
1. Accessible Service
Find out emergency response times and the elevator company’s process to meet customer service needs. It’s easy to assume providers located nearby may provide the fastest response, but this is not always the case. Service routes and the strategic location of elevator mechanics also play an important role.
2. Experienced Technicians
When it comes to elevator service, a business is only as good as the skills of the mechanics who work on the lifts. While customer service, management and procedures are important, include questions about training, certifications and experience of the service team. Also, ask about mechanical supervision and quality control.
3. Expertise With Your Elevators
In the same way that auto mechanics may have experience with different brands and types of vehicles, elevator technicians tend to excel with various kinds and manufacturers of elevators. Whether your building uses hydraulic or traction elevators, for example, may make a difference with the type of mechanic best suited to maintain your system. Ideally, you want a technician familiar with the type, age and brand of your elevators.
4. Clear Contract Details and Cost
When it comes down to receiving the initial proposal, carefully compare pricing and included services in potential maintenance contracts. Make sure everything is spelled out and you are evaluating comparable services. If a more expensive plan includes extra services, ask the competing company for quotes to add these benefits.
5. Excellent References
Once you’ve assembled a list of desirable service vendors, check their references to make sure they live up to what they promise. Listen carefully to what other building managers have to say about them as well.